In a message dated 5/26/2009 4:44:22 P.M.
Thank you very much for your response. My husband and I are now
reconsidering doing business with this company. I pray that homeowners like
yourself who have been wronged will receive some type of compensation for
what has been done to you all. Thank you for your site.
The next day I called our bank and stopped payment on our earnest money
check. I also asked the sales rep to not put our contract forward for
ratification. Fortunately, we managed to stop the transaction from
proceeding, and NVR never got it's hands on our money. We are quite
relieved, but also very disappointed. We had looked at homes for months.
The townhome was spacious and attractive, and the partially wooded lot we
had chosen was pretty much perfect. After 30 years of travel with the
military, we were finally going to settle down and move into a home of our
own. I never realized how potentially devastating that process could be.
My sincere sympathies go out to those who have been so affected by a
company whose ethics seem to have been severely compromised by greed. To be
honest, at some level I knew that I did not trust this company from the get
go. There was just something wrong, but I couldn't place it. My real
estate agent told me I looked scared to death the day we signed, and wanted
to know why I didn't look happy. I hope that those of you who are trying to
expose this travesty are successful. It is simply unacceptable that there
is not more protection out there for home buyers, particularly as this is
the largest and most meaningful purchase most of us will make in a lifetime.
I do have one question, though, that I believe was asked elsewhere but I
did not see a reply. I know that Ryan homes and NV homes are both under the
corporate umbrella of NVR. Most of the complaints I read are about the
quality of Ryan homes and the practices of NVR mortgage. Do the quality
issues extend to NV homes as well? NV is supposed to be the higher end
division of the company, and therefore theoretically better built. Any idea
if this is the case?
Thanks and good luck.
I also had a home built by Ryan Homes. The nightmare started the day the
pulled the forms from the poured foundation. Someone had nailed though the
plastic flange of the basement windows, and the wall had plywood embedded
into the cement walls, The nightmare continued when they poured the basement
and garage floor on a 95+ degree day. In there well trained contractors the
floor started cracking the day it was poured. Now my basement continues to
leak and my garage floor continues to crumble and Ryan Homes refuses to do
anything about it. I'm now done with them and will have it fixed on my own,
and will take them to small claims court. I refuse to have them send anyone
else to work on my property. These are only 2 of the open list of over 50
some odd issues I had with the house. Any one who can buy a house from them
will regret it. They seem to use good material, but the quality of the
contractors is deplorable. If anyone is going to file a class action against
this company put my name in the hat.
Another dissatisfied Ryan Home owner in Syracuse NY
My wife and I recently terminated our purchase agreement with Ryan Homes in New
and unwillingly had to forfeit our deposit. Thankfully, we made our
decision to walk away from the
process before ground was broken on our new home, and therefore avoided
wasting additional time
and financial resources.
We have no recourse contractually to have our deposit returned, so all that
we can do at this point
is warn others who may be considering building with Ryan Homes. In short,
Lured by the large amount of square footage for the price, we regrettably
ignored various warnings from
our families and friends about Ryan's shady reputation, poor workmanship,
and "bait & switch" sales tactics.
We ignored these warnings out of our own excitement with the prospect of
building our first home, and getting
everything we wanted at an affordable price. However - as we progressed
through the sales process and
contract signing, many of the issues that we were warned about began to
We'd like to share our personal experience with all of you, but my purpose
in posting today is to
inform Central New Yorkers with similar Ryan stories that we are exploring a
media campaign that
will serve to publicly expose Ryan Homes' practices to the general public.
We will be telling our story
and invite others share their own. We expect interest from several media
outlets given the timeliness
and relevance to the housing market. As we all know - Spring is
historically the busiest season for builders.
For those fortunate enough to be in the market for a new build -
considering our economy - this awareness
campaign might save them from making a terrible mistake. I believe more
people will be inclined
to meet with Ryan over the course of the next few months, chasing a
perceived value that just isn't there.
At this point we'd like to see what your interest is before we settle on an
approach. Please post your
comments and we'll follow up with contact information very soon - and
details on how you can
Thanks to those responsible for building and maintaining this site. It's
sad to see so many stories about
how one company's practices can be responsible for destroying what should be
such an enjoyable time and experience for buyers.
Sent: Sunday, January 11, 2009 12:29 PM
Subject: Us Too!
We have recently filed a lawsuit against Ryan/NVR. We built a 7,052 sq ft
Ryan home in Weddington NC. Shortly after moving in our septic began
failing. After months of begging Ryan to have someone other than the original
designer and installer to evaluate the problem we were forced to hire our own
soil scientist and engineers only to find out the system cannot be repaired.
The site was marginal from the beginning and Ryan did not have all the testing
done on the site to determine whether the site was sufficient for the
installation of septic. Ryan has been pumping our septic tanks every week
for over 3 months. In addition we have just recently discovered that we
have a serious structural defect in the basement. The support posts and
beams were installed incorrectly and not supported adequately. The
structural engineer stated that if any heavy furniture was place over the spot
where he was standing...he would not be standing there. We have one set of
neighbors have also filed a lawsuit for septic issues. Another set of
neighbors just discovered mold growing up a wall in their home. I have to
say they were great when it came to fixing nail pops but anything other than
that and you can forget it.
Ron's site is one of the more complete I have ever seen. I agree with Cindy
Ron -- your site is valuable to all home owners and potential buyers.
Thank you for putting your experiences online. House shoppers should heed
the warning of web sites like your
www.ryanhomesnightmare.com When people
research a builder before buying, they often fail to go further than a quick
check of the BBB. That's not sufficient. Internet gripe sites,
picketing, and other forms of unconventional complaining shouldn't be dismissed.
If they're complaining legally in an unconventional manner, there is a very good
chance they have a serious complaint that the builder didn't address.
People's legal recourse after buying a new home is far less than they think,
which is why buyers often resort to unconventional methods. And, sometimes
it's effective. After buying, people find out they can't sue the builder
due to arbitration clauses in the contract and warranty. Or, they find out
suing is financially impractical. Since lawyers know this, it's hard to
find a GOOD lawyer simply because you have a VALID case. It comes down to
whether the case is profitable to the law firm or not, even if the builder is in
the wrong. Homeowners set up complaint sites partially to warn others.
I don't believe they would go to this length if there wasn't a valid reason.
These sites serve a valuable public purpose by warning consumers about bad
I just wanted to give my deepest sympathy to you and your family for the
pain Ryan Homes has caused. My fiancï¿½ and I (even after being repeatedly
told by my parents who have a 32 year old Ryan built home to NEVER by a
Ryan), we still considered and after reading your website (along with many
others!) have been quick to change our minds. Their low prices and cheap
incentives make you feel like 'it's worth a few building problems', however
it's not, we will be paying a bit more for our custom built home but I will
be walking away with much more assurance than a Ryan Home. We live in the
Western New York area where it feels like you can't drive 5 miles without
seeing a brand new Ryan development, however the newest development has many
unhappy customers with VERY LARGE sign on their house 'You'll be cryin if
ya' buy a Ryan!'... THANK YOU for your website and while your story is truly
heart breaking please know you have saved many people the aggravation of
buying a Ryan...
A and J
I was inquiring about your Ryan Home issues.
I am too having
many similar problems and now my roof is leaking. Ryan homes is telling me
now that I am two years out from the original date of settlement, and that
they are not responsible, when you can clearly see that the roof is caving
in. (They must put all their service reps through the same script schools.)
I have complained since day one of the quality issues and of course the
builder will not take accountability for anything. I have never seen
anything quite like this home in my life. I am seriously thinking about
preparing a lawsuit against Ryan Homes.
What advice would you
Please feel free to contact me.
Hello! My husband and I live in the Western New York area. While searching for a
new home, Ryanï¿½s attractive pricing for a new built home caught our eye. While
we were aware of Ryanï¿½s undesirable history, several recent Ryan home buyers
had said that they had no problems. I'll try to make this as short as possible.
Prior to closing we had brought up several issues to the sales person and
project manager. The biggest of these issues is our kitchen floor, which has
several ridges and valleys in it, all of our doors had dings in them which were
touched up with paint that did not match; and finally our trim work appears to
have been installed by a visually impaired carpenter. We were assured that these
issues would be rectified prior to close. The week of our closing these issues
were not rectified, and the project manager and the sales person both assured us
that they will be rectified during our 30 day inspection. In the fall of 06 we
closed on our home. One month later we had water coming into our basement when
it rained, this was entering under the front door, which was never caulked.
Simple enough to fix, right? Well here we are in the spring and they never
caulked it. Last week we had rain, again water entered the basement under the
floor, and our floor in the foyer has buckled up and mold is growing on our
trim. We have been calling almost every day to get this rectified. Daily, Ryan
assures us we will be contacted by someone with in the company to resolve this
issue. Unfortunately, we are still waiting. If we can see trace mold on our trim
around the front door I can only imagine what is growing under the linoleum and
between the sub floor and floor under that! As far as any of our other issues,
those continued to get ignored as well. I have called corporate AGAIN today and
I have left them a message stating that this will be my last attempt to contact
them. I will be contacting our local news and an attorney by the weeks end if
someone does not come over to resolve these issues. After speaking to several of
our neighbors we have discovered issues that they have as well. I feel that
there is strength in numbers, and I see on this web site that there are several
other individuals in the same boat as us. If anyone would like to contact me via
e-mail, please feel free to do so. CN@Buffalo.com. Maybe collectively we can
change this horrible situation together. Thanks for your time.
We are considering buying a Ryan Home..but after reading your website, I am not
so sure. Problem is (of course), we love the house and the price is great. Ryan
is new to Michigan...so I have not heard any feedback from them here yet. Do you
know if there is any feedback to Ryan in Michigan specifically? I know that they
use different crews in different places, and therefore was wondering if ALL Ryan
work is bad or if it is just the "luck of the draw". I do not know what to do to
research more before we consider buying. Also, do you have any more info on the
NVR loan process? MY husband and I both have great credit and I know a lot of
questions to ask, so I'm curious how they could cheat me regarding the loan (as
long as I lock in a competitive rate). The closing costs they estimated for me
seem about average.
Also, do you know what they tell people if they bring up all of these customer
complaints on quality? I definitely plan on bringing it up to them, but I am
expecting they have a rehearsed answer. I am not sure where to go from here.
My husband is a carpenter so we planned on him inspecting the work and quality
every step of the way..but it sounds like some problems may not appear until
Thanks so much!
We bought a Ryan home two years ago and the house is now seven yrs old. We have
had nothing but problems ever since we moved in First time I noticed water was
in the garage. It was coming down the side wall from the top and on the other
side there was another leak. I called Ryan homes and they sent a warranty person
out to inspect and told us the house was not warranted against leaks any longer.
He saw how frustrated I became and agreed to have leaks repaired.
But now leak has reappeared in one area. Next leak I found is in the finished
basement, during a recent rainstorm I went in the basement and under the
basement window the carpet was saturated with water. I noticed a crack under
outside of the basement window so I cut out the sheetrock under the window to
find a crack going from top to bottom of the poured concrete wall and water
leaking through. There are also two cracks in the wall on the side of my garage.
Again I called Ryan and I'm getting the same warranty statement and that the
crack has to be 1/4 inch for them to do anything. Next I went in attic and
noticed two holes in the roof sheathing although they do not leak you can see
the underside of the shingles. Also the vent pipe for the heating unit in the
attic has water stains on it.
A house is suppose to shelter you from the outside elements, but if you live in
a Ryan built home and it's raining outside make sure you have your umbrella. I
would buy a tent before I would ever buy another Ryan home.
just looked at a Ryan home in a new Northern OHIO development. The model is very
nice, and the advertised prices are reasonable. I want you to know that I hope
your issues are soon resolved, and that I am thankful to have found your site,
before I too became a statistic.
I would like to tell you that I totally feel your pain in reference to Ryan
Homes. I live in Maryland and purchased my Ryan Home in December of 2005. Ever
since then the townhouse community had been nothing but a nightmare. However my
issues don't relate so much to construction as yours do.
They had some "backdoor" deal with some slimy investor that owned the land. When
they purchased it from him, the deal was he could retain 20 units and get them
free to do whatever with. We were never told about this and as owners were made
to sign a paper saying we wouldn't rent our unit for a year. Well this investor
has rented his out to drug dealers, sex offenders, and lots of other wonderful
people. The police pretty much just stay in the community and we're even known
as a "hot spot" after less than two years of being a community. Mind you I paid
over almost $300k for my new home as well as most others that bought in there.
Only the investor got his for free.
It doesn't end there, they also gave him the right to finish the community
(putting in lights, paving, etc.) We had to only wait a year for this, and he
left huge holes in the road for about two months before he even paved.
They also marketed the community as having a "Forest Conservation Area" in the
front. We then just found out the investor (that had the land deal) owns that
land. It was decided back in 2002 that their "Forest Conservation Area" land was
in fact to be developed as commercial property.
I serve on my homeowners board and we're all at the point of thinking of a class
action lawsuit against Ryan. We just don't know how to really start. I want you
to know that you are not alone and I'm sure there are more horror stories out
there. There's not one person in my community that owns that feels absolutely
Thank you for listening and I hope this helps everyone from making a terrible
decision and buying from Ryan Homes.
Hello. I found your website and thought maybe you could be a reference of how to
contact RYAN. I live in MD and have a townhouse that was bought in 1997. We
always heard something funny when it rained, even soon after we got the house.
They checked it and said everything was fine. Must be the wind. Well, for the
past two years I have had serious water damage coming from my roof where the
neighbors house meets mine. Who can I contact? I am really frustrated. The
people I have talked to keep passing me on. Any info would be appreciated.
I recently came across your webpage concerning Ryan Homes and NVR Mortgage. My
girlfriend and I are in the process of looking for a home in Northeast Ohio and
we looked at a Ryan Homes complex going up near us and checked it out.
Everything seemed compliant and kosher but I wanted to do some research of my
own; this is when I came across your site and many more like it. I was wondering
if you wouldn't mind enlightening me a little more on your BAD experience with
NVR Mortgage...I have friends that also live in this Ryan Homes complex but they
did not finance through NVR and have not had any problems with their home.
We already have a mortgage company we wanted to go with but there is big
incentive through Ryan Homes and NVR right now that knocks $10,000 off the base
price of the house IF AND ONLY IF you use NVR Mortgage.
Just looking for a little knowledge from somebody who has already gone through
the experience and maybe things to WATCH OUT for...?
Any information would be GREATLY appreciated!!
hi, I ran across this site and I saw J's posting on 3/4/07. My husband and I are
in the same situation. I am an at home mom so my husband went into the purchase
agreement alone. He was told that the monthly mortgage payment would be between
$1900 to $2200. Now here we are a week before closing and we are being told the
payment will be $3100. This is not a mansion it is only a home with a square
footage of 2800 further more my husband doesn't even make enough money per month
to pay a $3100 mortgage and the current home we live in has not sold and we had
to fire our realtor so it is not for sale. Ryan homes and NVR mortgage are rip
offs. We will lose our deposit of $1400.00 if we do not close and they have
threatened to sue us. How could we close on a home when we couldn't even make
the first mortgage payment? DO NOT DO BUSINESS WITH RYAN HOMES... I don't know
what we are going to do. J if you are reading this, what did you do?
I recently received a letter from a local law firm that is collecting
information for an investigation and class action law suit in our area (Western
Pennsylvania). The letter states, "Under federal law, a real estate settlement
service provider is not permitted to require that a particular finance company
or settlement agent be used. By requiring the use of NVR Mortgage in order to
receive substantial discounts on the purchase of your home, Ryan and NVR may
have violated this federal law."
As many other stated, we signed with NVR because of the incentives offered. They
didn't have the lowest financing rate, but the incentives and discounts
outweighed the .25% we would have saved by going elsewhere.
To everyone out there with problems, I hope Ryan Homes takes care of you. Our
plan has had problems and we've gone up the chain of command until we got
someone who would listen. Put up your signs about having a lemon for a house,
who knows, they may do something about it!? Give it a shot! Best wishes to all.
If you know of anyone suing Ryan Homes in Ohio, specifically North East Ohio,
then please send me their contact info. I am trying to get my $10k deposit back
from the pushy sales rep. Now I am even more convinced after reading all of the
quality issues associated with the Ryan Home Builders. I have talked with
recent owners (< 1Yr) at other Ryan developments around my town, and I have
heard both good and bad comments. Ryan seems like too risky a company to do
business with and now I am being told that I can't back out even though I am in
the magical "10 Days of Changes" period. The rep even told me before I signed
the agreement and cut him a check that I could always back out with all of my
money prior to the end of the ten day period. What a liar!
Hi my husband and I are two weeks out from closing on our home. We still have no
concrete numbers on the financing. At first they made it sound like we had a no
doc loan. We sighed a contract and also put down a deposit of 23,000 dollars.
They are now telling us we can't do a no doc loan. They told us to seek out
other financing and we were completely turned down for any loan. We told them
that and they are now trying to give us a 12.5 interest rate. But still say they
don't have anything on paper. Not even that my credit score come to find out
from the other lender is only a 633. So that's why their saying I have to go
with the 12.5 rate. I was told if I wouldn't of had them pull my credit my score
it would not have gone down. 12.5 is so over any payment we can even come close
to paying, and I'm afraid it's only going to be higher the day of closing. I
think they knew all along we wouldn't get qualified. We want out of the whole
deal and feel totally scammed. My question to you or anyone else is has anyone
walked away without being sued? I realize they will probably keep our money
which is terrible but we will loose more if we go over to the house on a 12.5
rate. If we can just get them out of our lives they can keep the money. We have
thought about suing them. I know we need to talk to a lawyer but any advice will
help. They have been a nightmare and have lied about financing to the lot and so
much more I can't even list. If anyone has walked away from the contract and has
any advice please contact me. For anyone even thinking of building with Ryan
Homes don't it's not worth it!!!!!!!!!!!!!!!!
my family and I are looking into a new development in southern new jersey,
meadow valley in cape may court house to be exact. we are only in the beginning
stages. we have a hold on a lot and visiting a Ryan home in Vineland, NJ
tomorrow. is there any new info on this company and are there still nightmare
stories. please let me know.
thank you for your insight. I am sickened of all the horror stories.
Purchased a Ryan Home in 2004. Morning room out of square. Foyer out of square.
Numerous nail pops. Electrical problems. Sidewalk and driveway sunk and cracked.
Floors squeak. Dining room floor has no support on one wall. Looks a kid framed
in the house. Insulation in ceiling less than 9" not R-38 rated like they
stated. If you want a home that you want to rebuild buy one from them.
Hi my wife and I built with Ryan homes. We took possession on 4-01-06. We have
had nothing but problems from day one. We were mis-led on the size of all the
rooms, pressured to make choices with almost no time to think about what we
wanted, and we were LIED to about Ryan homes building the most energy efficient
homes. Here are some of the issues we have had to deal with.... The roof has
leaked 6 different times, and after each time Ryan homes has said we found the
problem and fixed it. We had our yard installed going by the stakes put in by
Ryan Homes 4 or5 months after the yard was put in they re-surveyed the lot next
to mine, they informed me that the stakes were moved and that half of what we
thought was our back yard wasn't really ours. The windows are very drafty and on
a windy day (20-25mph) our curtains would blow from the drafts that were coming
in, we also have a lot of ice/moisture build up on the inside of the windows. We
asked Ryan about this problem their answer was "that is normal" for the type of
windows that we have. The furnace is the lowest efficient furnace you can buy.
We asked them about it and the answer was, we have had a lot of concerns about
this so we are going to start putting more efficient furnaces in the builds we
do in the future. My neighbor had their house built at the same time, their
furnace is the most efficient on the market today. Our master bath drain
cracked, causing a huge mess, and the same day the pipes in the master bath
froze. We had our 10 month inspection on 12-28-06 .There was some issues that
needed fixed/replaced. It is 02-22-07 and we have not heard anything on when the
problems were going to be handled. Ryan has a group called service first to
handle all of these issues, and warranty issues. If you have to wait over 2
months to get a problem fixed then I guess service first is nothing but a lie.
My basement is not finished, one day while I was down there I noticed the
insulation was moving. I pulled some of it down. The cold air draft that was
coming through was so bad that you could see your breath. We called service
first and a month later we still have not had a call or been contacted regarding
this issue either. I have threatened to put up a 20x20 sign up in my yard saying
THIS LEMON IS COURTSEY OF RYAN HOMES just to try and get my issues fixed, but
that does not seem to be working. I am not the kind of person that will sue, but
what other options do I have? It is normal to have issues with a new
construction home, but when you have the same problem over and over again it
makes me think that this house was built by a bunch of people that have no idea
of what they are doing. My house was built in Ohio
I just came across this site and want to thank you. We originally talked to a
Ryan Homes sales rep back in October 2006. We were interested in building with
them. We told the sales rep we were planning on building this spring. We have an
appointment with her this Friday. She set up an appointment to see a Ryan Home
at another sales rep house. We are going to look other builders after seeing
your site. We are in the Western New York area and Ryan Homes are building all
over this area. I have noticed that the homes they stated building up here 3
years ago are now up for sale. I guess this is all the information we needed to
make our decision.
We had a house built in Greenbacville, Va. The house was done in the beginning
of December and we have yet to settle. NVR keeps lying...flat out lying. They
came back last week after lots of threats with a 2 year fixed/ then ARM at 9.34%
with a prepayment penalty. They know that we have looked at an outside lender
and assured us that he couldn't do any better. We moved our family from Nevada
and have been staying with family since breaking a lease the end of November.
Ryan homes asked me about our Original loan...I then told them I know nothing
about an original loan. He said then...we would not have built the house if you
didn't have an original loan. Well we never heard of such and they have our
21,000 dollars in their pocket. If we had an original loan..our credit scores
have improved according to NVR...so where is that original loan? We purchased
our house for 210,000 then received 10,000 off in options. Now NVR is trying to
bump the purchase price up to 220,000 as some kind of finance tactic. We told
them no. The same house is already built in the same community and listed by
Long and Foster realty for 169,900 . We are getting screwed. We are calling an
attorney first thing Monday morning!!!
I have read almost everyone of your email and am now very concerned with our
purchase of a Ryan home. My wife and I have put 10% down on our new house and
Ryan has now completed the foundation. We have not signed any of the final
papers from NVR. We are wondering if we could back out of our deal and start
over. If we can back out what expenses would we incur. Our we stuck with this
house or can we move on.. Please contact me as soon as possible.
B and J D
I built a Ryan Home in Mid 2004. We have had a two year nightmare. Water in 3
walls, water in our crawl space, Mold in our crawl space & attic. The
craftsmanship is non existent and does not represent what we were led to
believe. Thankfully I have over 200 digital photos of all the problems. Do you
know of a class action suit or attorney that I could speak with? Thank You for
this site. If you are considering buying a Ryan home do your homework first.
I am building the house with Ryan in Maryland. We put the deposit since March 06
and promise the house will be ready in February 07 but They have not even break
the ground yet. That is not the worst nightmare, our incentive is tied with NVR
mortgage and they have quoted us double closing cost and fees the APR is higher
than every lenders I spoke to. What should I do?
My boyfriend and I are currently building a home with Ryan Homes. They are very
"pushy". I wish I would have found your website a lot sooner. I have a question
for you. We have recently noticed a STRONG urine smell in our basement, which
has lead us to believe that our contractors are using our basement as a
bathroom. It smells so strong down there that it burns your nose. I was
wondering if you have received any complaints or have heard that anyone else
might have had this problem? Also what would you recommend we do in this case?
We haven't even closed yet but want this situation taken care of and are not
sure what repercussion if any there could be for this?
Help! I just stumbled upon your website. I don't know where to begin. From the
Sales process in April of 2005 to now, we have been lied to, cheated and totally
violated. Our home has so many dry wall issues it looks as if it was the
workmanship of a 5 year old. We had a leaking bay window which eventually lead
to them removing all the bricks on the front of our house. As a result they
scratched all our windows. The day after they removed the bricks we had a bad
rain storm. Water came pouring in the house, carpets and padding were soaked. We
now have mold. My life has been consumed by this crap, Not a day goes by that I
don't have a sick feeling in the pit of my stomach when I think I wasted close
to 500,000.00 for a total lemon of a house. There should be a Lemon Law for
houses. These people have ruined the joy of buying a new home. This has become
my worst nightmare. Short of standing on the street with a sign saying DON'T BUY
A RYAN HOME! I don't know what to do. All we are asking is that we bring in
our own dry wall person to fix the mess they made and paint our walls with
something other then white water. Our estimates range from 8,000.00 dollars
to15,000.00 dollars to correct what is wrong. They said they would give us
$3000.00. My neighbors have similar issues. I just don't know where to go from
here. Part of me wants out of the whole thing. I just want them to PAY for
have been living a complete nightmare for over a year...I wake up at night, I
can't eat...friends and family are so sick of hearing me talk about the dumb
house...I am glad to see there is someone out there trying to put these people
out of business, or at least cause then grief...anyone associated with this
company needs to take a step back and decide if they really want to continue to
work for such a cheap heartless organization...whatever I can do to help spread
the word just let me know...I want the world to know NOT TO BUY A RYAN HOME!
I thought I was the only one with problems with Ryan Homes until I came across
your website. We purchased a Ryan Home in Dumfries, VA 3 years ago and it has
been a major disappointment. The problems we have encountered include foyer
chandelier not centered, unbalanced switches (fireplace and fireplace light) on
each side of the fireplace, leaking windows, crooked walls, creaking loose
floors etc. In addition to save money, they didn't use any plywood to cover the
house when the house frame was put up..they just wrapped the frame in TYVEC (a
cardboard material) and then put on the siding. So at this point , anyone can
pretty much punch a hold in the wall and easily enter from the outside. Also
unlike most quality builders, they didn't put any kind of molding around any of
the windows in the house. Basically just cheap products were used to build in
our sub community for one reason or another.
I even threatened not to go to closing on the day we were to pick up our keys
because we paid for a 4 foot extension in the family room (thereby giving us a 4
foot extension in the room below). The whole idea was that we wanted more space
in both rooms. Well they decided to place the sump pump in the area in the
basement that had been extended which was more convenient for them since it was
the closest place to the outside wall and thus the less they would have to dig
from the center of the basement (which is where the utility room is). After
arguing with them for 3 hours they decided to come back to the house and move it
to the utility area after I closed on the house.
I definitely feel your pain. Ryan Homes has got to be one of the worst builders
out there. Thatï¿½s why they have bad ratings on the JD Power and Associates
I came across your website and I feel sorry that you & your family had to go
through all that junk with Ryan Homes. I pray that all will go in your favor
with your fight with them. My wife & I moved into our Ryan Home 10 months ago in
a small development in Southern New Jersey. I thought we did a good job by
looking in the BBB and only reading about a handful of complaints for the state
of New Jersey. I wished I could have found your website back then. We actually
were going to have a local builder do our house but got out of that deal when I
heard too many bad things about him. Well, I guess there aren't too many good
builder's out there at all. Ryan Homes makes it sound so nice that they will
sell you the American dream of buying a new home, but to be honest my old 50
year old rancher was built more solid then these new homes. Anyway I bought into
their idea & trusted what the sales rep. was telling us ( First big mistake ).
Even though I drove to the jobsite almost every day, I should have been asking
more questions. Don't believe them when they tell you "don't worry we are taking
care of everything just sit back relax & let us build your dream house". (
Second mistake ) Buying a new home should be a wonderful experience, lying &
stealing from you should not be part of that process. My problem was that we
were the first house to be built in the development & besides the model house
their was nothing to compare it to unless we drove across town where they were
building more Ryan Homes. One of the early problems was that they had started
with one price but when the housing market cooled they started dropping their
prices. Example my house was 269,000.00 (base price), we were told since we were
the first buyers we had the best price. Two months later the price dropped to
259,000.00 & before closing it dropped to 249,000.00 after closing it dropped
again to 245,000.00. ( To be fair Ryan's dropped 10,000.00 from our base price
to 259,000.00 but would not go lower than that telling us that if they dropped
our price further it would be like giving the house away for free). My neighbors
who moved in months later that bought the same model house got theirs cheaper
then me. (Go figure) Besides a lying sales rep., we had a project manager who
was related to Casper the Ghost, whenever you looked for him he was no where to
be found. After pointing out obvious mistakes & very sloppy caulking work, we
were told again "don't worry we'll take care of it". Long story short, we did
get a lawyer before closing but he told us that the contract is more favorable
to Ryan's then to the buyer and that in the future the longer we stayed in the
house it would build value. Our house problems were not huge but we had to miss
work from time to time, to let workers come back to fix things. 1) Both tubs had
chips repaired, one tub was not seated properly. 2) A/C heating dampener was
lose & closed off heat going to the 2nd floor. 3) Circuit breaker for A/C unit
got very hot & tripped, was replaced. 4) Electrical outlet in garage went bad,
was replaced. 5) Shut off valve for outside spigot leaked, was repaired. 6) Dip
in the floor in front of dishwasher, floor joist were repaired ( 6 hour job).
7)Two hand crank window arms were replaced. 8) Patio screen door was not proper
size waited 8 months for the right one. 9) Some of the very sloppy floor molding
was replaced. 10) Lots of molding was resanded & repainted (fixing sloppy work).
11) Lots of bowing over outside garage door, was fix & is now straight. 12) Trim
molding around the outside door had to be sanded & repainted. 13) One basement
window frame cracked badly, had to be replaced with a new one. 14) Two times
during high winds a couple of shingles were blown off the roof, was repaired (
These are 25 year shingles? ) Didn't last 10 months.
All of these repairs meant that I had to take time off from work, vacation time
that I could have spent with my family. Would I buy another Ryan's Home? Not
likely. Did I learn from this? Yes, I learned a lot from this buying process. Do
I miss my old rancher? Some nights when the wind howls, I sure miss my old
Hi there -
I'm ( maybe ) considering buying a Ryan home in MD. Your website and comments of
others are very helpful. Your efforts are appreciated by me ( and obviously many
others ). I printed and kept the entire E-Mail segment from others.
Keep up the "good fight" work. Maybe you'll be rewarded someway. You might want
to notify the BBB, local attorneys, councils, etc. By all means, keep the info
current, including that about the CEO and CFO. Also, - ... you might want to
"cross-link" your website with several others.
Thanks again, ... B
We are thinking of contacting an Attorney. We have lived in our home for 1 year
and have had problems with drafty windows, a leak in our master bathroom that
caused mold in our family room ceiling, they forgot to put a peatrap underneath
our sink in the kitchen, thus we were getting sewer fumes. Now, I have foul
sewer fumes in my basement and I am told that this is called Sludge. None of my
other neighbors have this. It is nauseating. I am concerned for my families
health. Today, I discovered in our dining room that we have a leak somewhere. My
husband took up the carpet and the padding was sopping wet. He also removed the
base molding and yes, mold on the drywall. We have a front porch and are wonder
if they knew what they were doing then they built it. The insulation behind the
plastic was wet and the wood all around it wet. We definitely have a lemon on
our hands and I want out of this house. My husband has had lung problems, he has
had pneumonia and my daughter is developing asthma. I do not believe these are
just chance happenings. I think these health issues are a direct result of
living in this poorly built Ryan Home. I can tell you that we had our home
inspected and for the most part there were not that many things that needed to
be fixed, BUT we have crooked walls and rather than having them TRY and repair
and only make worse which is what happens every single time, we opted to leave
the crooked bowed walls. We CANNOT live with mold. Can anyone tell me what type
of attorney to call?
My husband and I are considering purchasing a Ryan Homes in NJ. We happened to
see two other builders (Orleans and Beazer Homes) who each stated that Ryan did
not provide a quality home. We felt that they were just being typical salesman
and decided to see if there were any posted complaints on the internet. Much to
our surprise, we were overwhelmed by the vast amount of unsatisfied homeowners.
We actually have an appointment today to sign contract for home and NVR
Your website is definitely food for thought ï¿½.
Thank you very much
I am so sorry to see how your house came out. We signed for our house back in
July of this year and were also told you lose incentives if you do not use NVR.
There must be laws against this B.S. I was a bit p***ed but in the grand scheme
of things the discount far outweighed the more than double closing costs! It is
very frustrating to be purchasing your "dream home" that is by no means cheap
and to have these kinds of issues with financing and building. Problem as I see
it is Ryan uses subcontracted laborers that are never the same from community to
community therefore you could get great concrete workers and roofers but maybe
poor framers. If you truly want a great home do not expect it to be built in 90
days! We too got sucked into the incentives and purchased rather quickly which I
regret a bit but my deal is done and I have to live with that now. My next home
(5-7 yrs) will be with a custom builder who takes his sweet old time building
exactly what I want and allows me to participate through the process!
I saw your website on Ryan homes. It is definitely frightening to hear about all
the issues some of your readers have. We just put our down payment on NV homes
and I was wondering if you had any readers that have problems with NV homes. I
know that NV homes and Ryan homes are sister companies so I don't know if they
use the same builders. Also any insight would be great as to their NVR mortgage
My wife and I purchased a new Ryan Home and moved in March, 2006. We regret
having purchased a Ryan Home. Thankfully we did not use NVR financing. According
to our neighbor they pulled a fast one on them just prior to close. Our major
problems have been:
1) Leaking foundation near the front porch. Ryan has attempted to fix this on
(4) different occasions but it still leaks. Now they want to tear out the front
porch because it is believed (due to looking at pictures I took while the house
was being built) that the front porch was never flashed properly. Your story
with the jack hammer scares me !
2) Many warped and crooked walls inside and out. Some of the inside walls have
been properly repaired, others have not. One wall was out 2 1/2" over 5 1/2'.
It's been serviced (3) times and is still not right.
3) Warped and crooked brick wall on outside of house. Ryan has said they'll tear
it down and re-lay the brick but the new brick probably won't match.
4) Razor blades were left in two different locations in the grass and in our
mulch after Ryan Homes serviced our house. With a 4 year old child playing
outside we were extremely pissed. This is in addition to the usual array of cups
and paper, dust, and other debris they left around after service calls.
5) I want back and looked at pictures that I took while the house was being
built and noticed that House wrap was missing in places (we live in Ohio), and
that it was not shingled in places. This may be contributing to the leaking
I could go on and on. We've had over (80) quality complaints.
What I'm looking into is whether there might be the possibility of a class
action lawsuit against Ryan Homes. Does the Ryan Homes contract stipulate that
things must go to arbitration? If we could convince an attorney to file a class
action lawsuit then we may not need to come up with a bunch of money up front. I
know there's a lot of very unhappy Ryan Homeowners (many in my neighborhood)
that feel that Ryan didn't fulfill their contract obligations.
I look forward to hearing back from you.
just happened to read your website, and I am absolutely shocked. My husband and
I bought a RH townhome in 2004, build in 2006. We have had numerous problems,
including two roof leaks, flooded basement, two window condensations, cracked
walls in almost every room to list a few. I am so very sorry to hear everything
your family has been going through...really wish you all the best. I would have
never bought this house if I had read what you shared...
I was wondering if you happen to know the company that makes RH windows. One of
our windows has cracked glass, and we were told that we cannot just replace the
glass, but the whole window unit, possibly not just the stash (spelling?) I
thought if I can find who makes/made our windows, we can contact that company
directly. Can you help?
Good luck with everything, and thank you again for your website!
D & A
Both me and my wife live in NY, and were both planning to buy a Ryan Home in
Virginia. My wife and I had already went to Virginia and started the process
then decided weï¿½ll look around before we made a final decision. Iï¿½m so happy
I stumbled on your comments. Ryan Homes just lost our business. We sympathize
with your situation and I feel that NVR the financing company should be sued for
forcing you into a contract you didn't want.
I was saddened to read your story. We are going thru some crap with them
regarding our deposit. We have an out under the mortgage section but you know
Ryan. I have already threatened them and NVR with mortgage fraud allegations.
Anyway, thank you for your site and shedding even more light on this shoddy
I'm getting nauseous now! We've just signed a contract for a new Ryan Home in
Woodbridge, Virginia. I really appreciate the information you provided. I guess
I'll have to be vigilant and on the look out for the bad things that may come
with this builder.
Have you gotten all of your matters resolved? Did it take any litigation?
I am sorry to hear of your numerous problems with Ryan homes. We are thinking of
using them in South Carolina. (Very cautious though) due to your issues. They
still have the same incentives, 10 K if we use NVR. I need to check into their
fees and rates.
Your letter has me very weary of doing business with them. You pay a ton of
money for these homes and still have these kind of problems. How do they remain
in business.? The representatives did not mention that they have had bad
feedback in the past, nor that they have gotten better either. I wish they had
been up front with us. Again, we have not signed yet but are very leery.
Do you know if it is a problem all over or just in your particular area.?
Thank you for spreading the word. We really appreciate it.
I came across your website and now feel sick to my stomach. My wife and I just
signed papers yesterday for a home in Painesville, Ohio at Liberty Greens. I
have a meeting with NVR this coming Friday. They too have an incentive only if
you go through NVR. I wonder if I can cancel our contract since it was only
yesterday? Ryan Homes said we could cancel if we could not find satisfactory
I am sorry you have had such a bad experience when buying your home. It should
be a joyous occasion.
I just looked over your website and am disgusted!! I hope you sued this guy!
I came across your web site and am also in the process of building in Camillus,
New York. After reading all this info I have to stop and wonder will this happen
to us? Are there any more web sites I can check out? We actually are sitting
down with the project manager in an hour and I am bringing all this info with
me. I know they are trying to make a sale but hopefully will be honest. In the
development we are moving into there have been a ton of roof problems and these
houses just went up in December, they keep saying they got a bad batch of
shingles but I don't believe it b/c it is the 2nd development that has gotten a
bad batch of shingles. I am scared to death to spend all this money and have
problems arise down the road. If you have any suggestions please e-mail me at
Thanks for all your help.
We purchased a Ryan Townhouse in PA. We were the first to be built and were told
that building would start the beginning of May. At our pre-construction meeting
we were told that OOPS!! They forgot to get approval for the lateral water lines
to be put in and that our home would not start until the beginning of June.
Meanwhile they has up till now told us that our settlement date would be at the
latest Sept. 15th and we unfortunately went through NVR to get our mortgage and
paid a deposit to put a cap on our mortgage rate. This cap expires Oct. 15th.
The sales rep called us to tell us that our home would start the beginning of
June, after constant phone call and a letter to NVR asking to remove the cap
because we could loose our deposit because of Ryan Home negligence. Several days
before the new start we were told that OOPS!! they forgot to get the condo
documents approved through the lawyer and that would delay us another several
weeks. Those several weeks went by and we were told that we would be delayed
again until the first week of July (couldnï¿½t give us a reason then). The first
of week of July went by and now we are told that our home will not start until
July 26th. The reason we have heard thru the grapevine is that they canï¿½t get
the building permits. We have sold our home and are now living an apartment on a
month by month basis. We are paying more because it is month to month. We have
been looking around at other townhouse and the sales rep found out and told us
that we would loose our good faith deposit with amount to $15,000 plus the cash
we paid for carpet upgrade ($6,000). As mortgage rates rise we see the price of
our home climb because our cap will no longer be any good. We will probably not
be able to settle until the end of November, that is if they start by the end of
After reading everything about Ryan Homes, I almost feel we should try to get
out while we can and possibly sue them for our deposit since they sold us
property that currently is not read to be built on. What do think we should do??
My name is J B and my husband and I moved into our Ryan home about a month ago.
So far we have the typical shoddy workmanship issues you get with the "Mexican
crews"(I still don't understand how anything gets done at all since most of the
Ryan homes people don't speak Spanish or Korean for that matter). We fortunately
had a real estate agent who restores houses and is very knowledgeable about
building and would visit the house with us every three days or so. We have had a
great construction supervisor and our knock out guy was awesome. Problem--both
the construction supervisor and the knock out guy quit--both too ethical to work
for Ryan homes. Now we are facing our 45 day inspection and I have had a bad
experience with the other supervisor in the past and don't expect to get good
results this time either. (We live in Ohio's terrace ridge where the workers
urinated in an upstairs closet repeatedly.....we were promised nothing like that
would happen to us. We found a sump crock FULL of urine and this guy was like
"it might be that, I can't really say." I offered to get it lab tested. I just
wanted it cleaned out. --did I mention the port-o-let is in our front yard.
Anyway, the guy who we liked and recently quit scrubbed half the basement with
bleach when he found out.) So here is my worry, there were several items our
supervisor promised us verbally that I expect the other guy will use his typical
excuse "made of natural materials and there are variations, blah, blah, blah." I
expect to have to play hard ball and have thought of a few threats--going to the
local media, standing outside with a sign "ask me about my Ryan home", etc.--I
assume that one will get me some legal grief though. Do you have any advice for
me before we do our inspection???? Any things we may have missed before or won't
know about until winter and can check now??
Any help you could give would be much appreciated.
I have been very busy these past weeks. In short, I had contacted the Governor a
couple months ago for assistance and needed to get a package of documentation
together and sent out.
As this whole issue with my new house [purchased Jan 2005] has finally gotten me
way down, I have to deal with this in bits and pieces. Just so you know, I am
living in a house that is quite literally, falling apart around me and has mold
that is affecting my health.
I have attempted several times to find a lawyer to take my case on contingency,
but I think the mold issue turns them away. As such, I finally sent letters to
the Governor, the Lt. Governor, Congressman Spratt, Oprah, CNN, etc..........I
have gotten some responses and have met with one lawyer, but I am still plugging
If you have sources of help or need more information from me, do let me know.
Meanwhile, I apologize for all the delays and wish you well.
We've been considering a Ryan Home's townhouse. I thought that I should check on
the internet to see if there was any negative feedback on them. They are also
telling us about an incentive that is only good if we use their mortgage
company. I didn't like the sound of that to begin with but they told us it would
save us a lot of money. Their homes look beautiful from the surface but I am
shocked to see how many people are having problems with them. I'm thinking we
should look for another builder.
Thanks for the info,
I just went on the web looking for Ryan Homes and came across your site. Very
interesting!!! I have spent the last week going back and forth with NVRï¿½ they
were really trying to jerk my chain. I am not green to the mortgage world and
that is probably what saved our butts. 3 contracts later and I am hoping they
got it right. The lack of communication and switching of loan officers was
frustrating enoughï¿½ but the messing up of the contracts, wrong figures and
rates, extra fee, double feesï¿½ and as far as their 10,000 incentive.. What a
joke they are getting it all back plus some with all the fees. At one point last
week my husband and I said screw their 10,000. we will give it back and find
another mortgage companyï¿½.. I pressed on with NVR till I was satisfied ( I
think) with the mortgage. We will see.. Closing is set for July 25,2006. I was
going to file a formal complaint with the corporate office but I an sure you
already did this and did not get anywhere. Just glad to see that this web site
is out there for all to see and be aware of. Ryan -at-your-own-risk!!
Thanks for the insight, I am so sorry all this mess has happened to you guys.
You are better people then I amï¿½ I would be in jail about now if that was my
situation because a few people would be dead by now.!!!!!!
Companies/individuals like the ones you are dealing with are cheating countless
decent, honest, hardworking persons out of their hard earned money, with no
accountability for the time, expense, pain, and anguish that results out of the
extraordinary efforts involved in getting a resolve to an issue, in which they
are painfully apparent of gross negligence.
Your contractor should be responsible for the cost of bulldozing your house, and
starting over (with a competent builder of your choice), with absolutely no
inconvenience or expense on your part.
That's the way it should be. If logic prevailed, why can't it be that way?
I work for a major top ten home builder and have to say we would not tolerate
this type of workmanship and unprofessional responses to your plight. This gives
home builders a bad reputation. Honest, professional builders get bad publicity
when there is no real cause.
I would direct your attorney to sue to have Ryan Homes buy back your house for
the same price you paid and some extra for the hardship they put you and your
family through ï¿½ I cannot imagine what you really are experiencing and I have
to hope you do get through it and come out on top.
Put your hardship in any public media available ï¿½ newspapers, real estate
publications anywhere that Ryan Homes advertises in. It will take some time but
it will get there attention. Also send the CEO of Ryan Homes ï¿½ Dwight C. Schar
and the CFO Dennis M. Seremet emails, letters, phone calls daily of your bad
experience with his company and keep it up, donï¿½t stop until they make
restitution to your satisfaction. Remember that their stock as of today is
trading at $507/share so itï¿½s not that they donï¿½t have the money, theyï¿½re
I do feel your pain and apologize on behalf of the building industry as to the
horrible way you and your family have been treated. Donï¿½t let one bad apple
spoil the building industry barrel of apples. We are a hard working, honest
professional group of people just trying to make a living supplying quality
homes to families like yours.
Hi, I have a similar story w/ Ryan Homes but not as bad as yours. Whenever you
have a couple minutes would you be willing to talk and offer advice? Iï¿½m at
the point of trying to decide if hiring an attorney will be money well spent or
a waste. I also have some damage done by their subcontractors and wondered if I
could go after them and sue the sub directly?
Was looking at your website and I may have info that might help your case, as
well as the one I am trying to bring against Ryan for mold and structural
Could you please tell me what city this house is in? Have all your issues been
The Ryan homes we have looked at all appear well made. It' s hard to see errors
after construction is finished.
From: T.W. 5/19/06
I wish I had read your email before I bought a Ryan home. I generally do not
send emails to those that I do not know but I was so sickened by what I read
that I had to write to tell you that I too have experienced the horror of
dealing with Ryan Homes and have only begun to see what we purchased is a
nightmare and not a dream home. I can truly sympathize and hope that all is
going ok, health wise. I too am in Ohio and have see Floyds concrete out here in
our development. They definitely have some rude workers.
hi, I read your report on Ryan homes and I 100% agree with your issues. I built
a new home in 2000 and it was great until the 3rd year. I noticed leaking and
staining on our baseboards from water getting in behind siding. Sill plate on
house was soaked which will cause major damage in future years. looks like you
got the "patriot" brand windows just like I did. same thing with me,
condensation, even between double pane glass. These houses are built to last
just as long as the warranty period. I have had contractors come back to fix the
problems only to create new ones for me. good luck with your
We came across your site while doing research on building a new home. We are
considering using Ryan Homes but appear to be reading a lot of negative articles
in isolated areas of the north east on this company. Your article indicates that
you will share in sight full information that we may want to consider before
choosing this builder. Please tell us more. Thanks
where do you live..we are also suing Ryan homes
I do not know what to say after reviewing some of your information. Coming from
a newly built home by David Cutler, I surely thought a Ryan home would be more
solidly built, I guess I may be wrong to assume this scenario. I am not sure if
the legal laws here in PA are as meek as the ones found in your state, but I
certainly hope not. The court system there appears to be pro-builder, giving the
homeowner no fighting chance for winning a legal battle.
Well, just to let you know I recently put a down payment on a home and went thru
NVR Mortgage so I could get their incentive package. Already I am feeling a bit
hot under the collar for my rep seems a bit distant when I question him on
rates, etc. I hope my nightmare is not beginning like yours did a few years ago.
I am wondering were you stand now with everything? Has everything been fixed for
you and gave you since refinanced?
In closing, thanks for sharing your tragedy with all of us who have or may be
considering buying a Ryan Home. I will be honest with you, had I read this first
I would not have bought a Ryan home!