This letter was shoved under the door of the uninhabitable home referred to in the letter. I was going in from my apartment, trying to restore the home from my apartment. The Ryan Homes rep was contacted (again). The discussion did not lead to the BS offer mentioned to do an inspection of our home, mostly repaired already. We declined following the advice from discussions with our state senators office, and because Ryan Homes stated again, they had no intent on resolving our problems, just theirs. The representative of Ryan Homes stated that they only needed to "state their position" on the matter. Several other statements I felt were personally threatening were included with this "helpful" offer. However I was not recording such calls at the time, so my perspective of calls is only opinion. "Customer guidelines" explained by the rep who wrote this letter, define why Ryan Homes would NEVER do anything to provide needed restoration  of damages from defects, or restitution of losses caused by documented builder defects and code violations.

    We were initially advised by our former attorney to defer any contact with the negligent party(s) to his office; to not allow admission to our home or discuss our case with them. We followed the advise of expert(s) in their field in our limited dealings with Ryan Homes, and continue to do so. After our former attorney  "misplaced" our case files twice, allowed the statute of limitations to expire while "recovering" lost case files, then blocked any ability to file or serve a suite on any negligent party, we suspect our former attorney settled our case without us, but any evidence is circumstancial. He was reported to the Virginia State Bar, and the report lead to a hearing for prosecution. The hearing disappeared with no valid explanation. We received no compensation from our attorney's efforts or Ryan Homes. Ryan Homes stated the company would NOT take any responsibility for damages regardless of what their inspection found.